Our Policies - 2009

 

Payments:

FULL COURSES WITH CLASSROOM: Payment is required on the first day of class. We accept personal cheques, money orders (no cash please), Visa, Mastercard, American Express and debit.

ON ROAD LESSONS: Please note that we do require payment PRIOR to booking you in the car. Your learner's license and payment is required at the time of booking. We accept Visa/Mastercard/Amercian Express over the phone or Debit/Cheque/Money order and credit cards at our office located in Coquitlam, BC.

Scheduling

Please note that payment is required PRIOR to scheduling a lesson. We accept Visa/Mastercard/American Express over the phone or debit/money order or cheque to our main office. Our students are of paramount importance to us.  100% customer satisfaction is our objective.  However, there are circumstances beyond our control which may require a change in car, instructor or lesson schedule.  We make every effort to minimize these disruptions, but must reserve the right to make these changes when they are necessary.  When telephoning to schedule lessons, please have your learners license number, availability schedule and patience in hand. Scheduling lessons does take time to make sure that we can accommodate the student's as well as the instructor's needs. **Please note that we do book approx. 3 - 4 weeks in advance for afternoon/evening and weekend lessons.  

Course Fees are Valid for One Year

All lesson/course fees are valid for 12 months from date of payment.  If you purchased a full course with classroom you are welcome to join the classroom again at no extra cost (Please note: pick up is not available). Refunds will NOT be given for unused lessons. Please note: it is your responsibility to keep the office updated should you have any challenges regarding completing your lessons within the 1 year time frame.

Telephone Confirmations

Bestway Driver Training confirms all in-car appointments by telephone one day prior to the appointment time except Monday lessons which are confirmed two days ahead since the office is closed on Sundays.  This is done as a reminder only. If you are unavailable by telephone and have no message system, please telephone our office to confirm your lesson to ensure your instructor has the correct time and pick-up location. Please see 'cancellation policy' below.

Private Lesson Policy

All in-car lessons are private one-on-one lessons. However, with the consent of the student and instructor, other people may be present in the vehicle for the purpose of observation only.

NSF Cheque Policy

Bestway Driver Training will charge $25.00 for any cheques returned by the bank as NSF. This charge will be added to any balance owing on your account and must be paid prior to booking further lessons.

Late Cancellations

CANCELING A LESSON:

We regret that it is necessary to charge a late cancellation/no-show fee of $50.00 if lessons are canceled by the student without adequate notice (see below). The $50.00 charge will also be levied if a student does not attend a booked appointment or is unprepared to take their lesson for any reason. This fee covers rescheduling and instructor time. We will gladly reschedule any appointment without penalty if given adequate notice (see below) or with a doctor’s note in case of sudden, serious illness or injury.
Cancellation or change of a regular lesson requires 24 hours notice except Monday lessons, which require 48 hours notice as the scheduling office is closed Sundays. Please note: not having your valid driver's license or learners license for your in-car lesson will result in a late cancellation fee (this applies to not having any of your glass wear etc. if you have restrictions on your license).

CANCELING A ROAD TEST:

Road test appointments require 72 hours notice for cancellation and are also subject to a $25.00 late cancellation charge from ICBC, which must be paid before they will allow the student to take their road test. This means that cancelling a road test with less than 72 hours notice will cost a total of $75.00 in late cancellation fees.