Bestway Driver Training Centres Policies 2010

Scheduling Policy:

 

Our students are of paramount importance to us.  100% customer satisfaction is our objective.  However, there are circumstances beyond our control which may require a change in car, instructor or lesson schedule.  We make every effort to minimize these disruptions, but must reserve the right to make these changes when they are necessary.  Our Instructors schedule their in-car lessons and arrange with our office staff when the student is ready for the road test.

 

Confirmation Policy

 

Your Instructor will confirm your lessons with you.  This is a courtesy reminder only.

 

Late Cancellation Policy and No-Show Fees

 

We regret that it is necessary to charge a late cancellation/no-show fee of $50.00 if lessons are canceled by the student without adequate notice (see below). The $50.00 charge will also be levied if a student does not attend a booked appointment or is unprepared to take their lesson for any reason. This fee covers rescheduling and the instructor’s time. We will gladly reschedule any appointment without penalty if given adequate notice (see below) or with a doctor’s note in case of sudden, serious illness or injury.  Cancellation or change of a regular lesson or road test requires 48 hours notice (ICBC will only accept 48 hours notice Monday - Friday).  Not having your valid driver's license or learner’s license for your in-car lesson will result in a late cancellation fee (this applies to not having any of your glass wear etc. if you have restrictions on your license).  PLEASE NOTE: ICBC charges $25.00 on your license if your road test appointment is canceled with less than 48 hours notice (Monday - Friday).  This will be due to ICBC on the date of your road test and must be paid prior to the road test taking place.

 

Course Fees Valid for One (1) Year

 

All lesson/course fees are valid for twelve (12) months from date of payment.  If there are unforeseen circumstances that prevent you from completing your training within the one year period, you must contact our office for authorization to extend your program. Please note that GLP programs must have their training completed within one year from the start date of the classroom in order to be eligible for the 2 incentives. This means that you MUST have your Learner’s license prior to attending or completing the classroom portion of your program. Refunds will NOT be given for unused lessons.

 

Private Lesson Policy

 

All in-car lessons are private one-on-one lessons. However, with the consent of the student and instructor, other people may be present in the vehicle for the purpose of observation only.

 

NSF Cheque Policy

 

Bestway Driver Training will charge $25.00 for any cheques returned by the bank as NSF. This charge will be added to any balance owing on your account and is to be paid prior to or on your next in-car lesson.