BESTWAY DRIVER TRAINING
POLICY STATEMENT

Scheduling: Please note that full payment is required PRIOR to the commencement of your driving lessons. We accept Visa or
Mastercard over the phone and debit/money orders, and credit cards at our office. Our students are of paramount importance to us.
100% customer satisfaction is our objective. However, there are circumstances beyond our control which may require a change in
car, instructor or lesson schedule. We make every effort to minimize these disruptions, but must reserve the right to make these
changes when they are necessary. When telephoning to schedule lessons, please have your own schedule, your drivers license
number and your patience in hand. Scheduling lessons does take time to make sure that we can accommodate the students as well
as the instructors needs.
**Please note that we book approximately 4-6 weeks in advance for afternoon/evening and weekend lessons.**

Course Fees are Valid for One Year: All lesson/course fees are valid for 12 months from date of payment. If you purchased a
FULL course with classroom, you are welcome to join the classroom again at no extra cost, (restricted to below-capacity classes &
pick up not available). Refunds will NOT be given for partially used training packages. Please note: it is your responsibility
to keep the office updated should you have any challenges regarding completing your lessons within the 1 year time frame.
Exceptions are occasionally made but ONLY for customers who request prior to the expiry of their training package.
**Please note that GLP courses MUST be completed within a 1 year time frame & prior to attempting an ICBC road
test in order to meet ICBC requirements or qualify for ICBC incentives**
Telephone Confirmations: Bestway Driver Training will endeavour to confirm all in-car appointments by telephone two business
days prior to the appointment time. For example: Monday lessons are confirmed on Thursdays since the office is closed on
weekends. This is done as a courtesy reminder only. If you are unavailable by telephone and have no message system, please
telephone our office to confirm your lesson to ensure your instructor has the correct time and pick-up location. Please see
cancellation policy below.
Private Lesson Policy: All in-car lessons are private one-on- one lessons. However, with the consent of the student and
instructor, other people may be present in the vehicle for the purpose of observation only.
Late Lesson Cancellations: We regret that it is necessary to charge a late cancellation/no-show fee of $50.00 if lessons are
cancelled by the student without adequate notice (see below). The $50.00 charge will also be levied if a student does not attend a
scheduled appointment or is unprepared to take their lesson for any reason. This fee covers rescheduling and instructor time. We
will gladly reschedule any appointment without penalty if given adequate notice (see below). Cancellation or change of a
regular lesson requires a minimum of 48 hours notice. Please keep in mind that our scheduling office is closed on
weekends. Please note: not having your valid drivers license or learners license for your in-car lesson will result in a late cancellation
fee (this also applies to not having any of your prescription eye glasses etc. if you have restrictions on your license.)
Road Test Cancellations: Road test appointments require 72 hours notice for cancellation and are also subject to a $25.00 late
cancellation charge from ICBC, which must be paid before they will allow the student to take their road test. Please note that this
fee has nothing to do with Bestway and is levied directly by ICBC agains the student. This means that cancelling a road test with
less than 72 hours notice could cost $75.00 in late cancellation fees.